The Building Blocks of Asset Management guideLooking to take your first step with asset management but don't know where to start? The Building Blocks of Asset Management guide was created to support communities in the early stages of establishing asset management practices. This step-by-step guide is geared toward those who are just getting started or at Level 1 on the Asset Management Readiness Scale.

Supports you along your asset management journey

Since no two communities are alike, this easy-to-use guide will help you move toward your asset management goals in a way that is unique to your municipality's needs.  

The guide outlines the steps you can take to start implementing asset management practices in five different competency areas: Policy and governance; People and leadership; Data and information; Planning and decision-making; and Contribution to asset management practice.

Get started today

Download the guide today and see how this tool can help your municipality get started on understanding the services your assets provide to your community, and best practices for caring for them over time.

Read the guide.

Watch the webinar: Getting started with asset management in your municipality

This webinar explores the steps municipalities can take to begin the early stages of asset management using FCM’s Building Blocks of Asset Management – A how-to guide for reaching Level 1 of FCM’s Asset Management Readiness Scale. Hear lessons learned from staff and elected officials in other municipalities about the competencies they have worked on, and their practices in caring for their assets over time.

During this webinar, you will:

  • Discover how your community can get started with asset management
  • Understand how to use FCM’s Building Blocks of Asset Management guide to reach Level 1 of FCM’s Asset Management Readiness Scale
  • Learn from other Canadian municipalities that have successfully achieved Level 1 in at least one competency

Speakers:

  • George Tomporowski, Mayor, Town of Shellbrook, SK
  • Brandy Losie, Administrator, Village of Loreburn, SK
  • Dominic Doucet, Directeur général, Municipalité de Saint-Ferdinand, QC
  • Michael Riseborough, Former Mayor and Chief Administrative Officer, Village of Haines Junction, YT

Read the transcript

Click here to view the video in YouTube and jump ahead to relevant topics.

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This resource was developed by the Municipal Asset Management Program(MAMP)

MAMP was designed to help Canadian municipalities strengthen their infrastructure investment decisions based on reliable data and sound asset management practices. This eight-year, $110-million program was funded by the Government of Canada and delivered by the Federation of Canadian Municipalities. It was implemented in partnership with municipal, provincial and territorial associations and other key stakeholders.

Are you looking for a self-assessment tool to help you assess your community's current asset management practices? The Asset Management Readiness Scale helps municipalities understand where they are starting from so they can adopt business practices that support better decisions about investing in infrastructure assets like roads, buildings and waste water systems. FCM's readiness scale is a tool you can use at all stages to identify where you can improve your asset management practices over time.

The readiness scale helps you to:

Asset Management Readiness Scale

  • Assess current asset management practices in your municipality
  • Identify opportunities to adopt new practices, or formalize asset management activities that you may already be doing into documented business practices
  • Measure and track the progress of your municipality's asset management practices and activities

The readiness scale is designed for staff and elected officials in any municipality or local government organization across Canada. Your municipality can use the scale as a framework to guide your actions to improve your asset management practices.

Download the Asset Management Readiness Scale

Download the Asset Management Readiness scale self-assessment tool (excel file)

Watch our webinar recording

This 15-minute video explains how to do a self-assessment using this tool. Learn more about the format of the scale and tips to make your self-assessment accurate and representative of all relevant municipal sectors.

Transcript

Click here to view the video in YouTube and jump ahead to relevant topics.

The scale contains some technical terms and information. If your municipality requires support to complete it at any stage, you can contact us for help.

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government-of-canada-logo

This resource was developed by the Municipal Asset Management Program(MAMP)

MAMP was designed to help Canadian municipalities strengthen their infrastructure investment decisions based on reliable data and sound asset management practices. This eight-year, $110-million program was funded by the Government of Canada and delivered by the Federation of Canadian Municipalities. It was implemented in partnership with municipal, provincial and territorial associations and other key stakeholders.

Icon of a clip board

Looking to get started on asset management in your municipality? Are you wondering how to get started?

There are many excellent asset management resources available in Canada. This list provides a sample of great asset management resources for beginners, as recommended by the Technical Working Group of the Municipal Asset Management Program.

Remember that your province or territory may have specific requirements, regulations, or approaches to asset management, so we encourage you to start with local resources if they are available. You can also look to your local asset management community of practice for more information. You can find definitions of common terms on the AM Concepts page.

Guides

Title

Author

Type

Description

Asset management guide for BC First NationsBritish Columbia First NationsGuide, checklist, videoThis asset management guide is designed to help First Nation communities sustainably manage their infrastructure assets over their full lifecycles. It introduces concepts, systems and tools to start a new asset management program, or to further develop an existing one.
Managing Infrastructure Assets for Sustainable Development: A Handbook for Local and National GovernmentsUnited Nations Department of Economic and Social Affairs (UNDESA)GuideThis handbook provides guidance and practical tools to assess needs, develop information systems, and creating an action plan for sustainable infrastructure asset management.
The Building Blocks of Asset Management - A how-to guide for reaching Level 1 of FCM's Asset Management Readiness ScaleFCM's Municipal Asset Management ProgramGuide and webinar recordingThe guide and webinar helps communities at early stages of asset management to take the first steps to reach Level 1 on the Asset Management Readiness Scale.
*UPDATED* Asset Management 101 Web PortalCanadian Network of Asset Managers (CNAM)Guide and web portalThis web portal provides the rationale for asset management and details the initial steps to get started and advance in the five competency areas.
Guide de gestion des actifs à l’intention des petites municipalités (available in French only)Centre d’expertise et de recherche en infrastructures urbaines (CERIU)GuideThis guide will help municipalities understand the concepts of asset management and the main steps to developing an AM policy, strategy and plan.
*UPDATED* Guide à l'intention des élus concernant les infrastructures municipales (available in French only)Centre d’expertise et de recherche en infrastructures urbaines (CERIU)GuideThis municipal infrastructure guide for elected officials provides approaches for managing municipal assets like water and wastewater systems, stormwater and roadways. (Available in French only)
Building Sustainable and Resilient Communities with Asset Management: An introduction for municipal leadersFCMGuideThis guide helps municipalities embed sustainability into asset management practices, including climate change considerations, to improve the efficiency and effectiveness of service delivery.
Asset Management for Sustainable Service Delivery: A BC FrameworkAsset Management BCGuideThis Framework establishes a high-level, systematic approach that supports local governments in moving toward service, asset and financial sustainability through an asset management process.
The Joy of Governing (your how-to guide for optimal governance)Association of Yukon Communities (AYC)GuideThe Joy of Governing was developed for small northern communities to enhance understanding of governance, leadership, and the link to asset management.  It is also available in Inuktitut.
Asset Management Getting Started GuideSaskatchewan Urban Municipalities Association (SUMA), Saskatchewan Association of Rural Municipalities (SARM), Government of SaskatchewanGuideThis guide will provide readers with fundamental information about asset management and how it can be used to help support municipal operations.
Asset Management Primer for Elected OfficialsAMOPrimerThis primer provides councils with a better understanding of their role in adopting a strategic approach to determine infrastructure investment priorities.
Asset Management: Smart Management Practices 
 
Northwest Territories Association of Communities (NWTAC)BriefThe brief is a series of two-page summaries of the main components and concepts of asset management, as well as the available tools to get started.

 

Tools

Title

Author

Type

Description

Asset Management: The Strategic BasicsRural Municipalities of Alberta (RMA);  Alberta Urban Municipalities Association (AUMA);  Infrastructure Asset Management Alberta (IAMA)WorkbookThis workbook helps elected officials gain an understanding of the benefits and trade-offs of asset management, the role of elected officials, using data for decision-making and communicating to the community.
Asset Management for Municipal Staff: The Technical BasicsRural Municipalities of Alberta (RMA); Alberta Urban Municipalities Association (AUMA); Infrastructure Asset Management Alberta (IAMA)WorkbookThis workbook provides municipal staff with information, exercises and reference material to help them understand asset management concepts and competencies, the asset data required, and the process of building an AM Plan.
Starting the asset management conversation with your municipal council: A communication toolFCM's Municipal Asset Management ProgramToolkitThis toolkit includes a facilitator’s guide and two customizable presentations to start the conversation or go deeper on asset management and provide  municipal council an overview of asset management and its value to the municipality.
Getting Started Toolkit (User Guide and Excel Workbook)Province of AlbertaToolkitThe tools in this toolkit have been designed to help kick-start municipalities who are in the early stages of their asset management journey, or to support others with continuous improvement of their asset management programs.
Estimated Maximum Useful Life Table for AssetAssociation of Yukon Communities (AYC)ReferenceThese tables provide an estimated maximum useful life for tangible capital assets for the purposes of asset management and financial planning.
Asset Management in the Northwest TerritoriesNorthwest Territories Association of Communities (NWTAC)
 
ToolkitThe toolkit includes a series of guides, templates, and workbooks to advance asset management policy, planning and operationalization.

 

Examples

Title

Author

Type

Description

How to develop an asset management policy, strategy and governance framework: Set up a consistent approach to asset management in your municipalityFCMGuide with examplesSee section 2.5 for examples of AM plans.  See section 3.3 for examples of AM strategies and frameworks.  See section 4.7 for examples of governance structures
2015 Asset Management HandbookNorthern Rockies Regional Municipality, BCExampleThis is an example of an AM Handbook from the Northern Rockies Regional Municipality in BC (population 4,800).
Asset management plan for the County of Northumberland, ONCounty of Northumberland, ONExampleThis is an example of an AM plan from the County of Northumberland, ON (population 85,000)
Asset Management Leadership Team Terms of Reference for Frankston City, AustraliaFrankston City, AustraliaExampleThis is an example of the terms of reference for Frankston City’s AM leadership team (population 134,000).
Capital Asset Management Policies and ProceduresSelkirk, Alberta  ExampleThe City of Selkirk shares its policies and procedures for capital asset management, including evaluation, registry, operations and management.

 

Videos and webinars

Title

Author

Type

Description

*NEW* History Of Asset Management in CanadaAsset Management British Columbia (AMBC)Webinar    Four Canadian asset management pioneers share their perspectives on how asset management has evolved in Canada, and the significant actions and initiatives that shaped asset management in Canada.
*NEW* Implementing Asset ManagementAsset Management Ontario (AMONT)  VideoThe video shares approaches to embedding asset management practices into its municipal operations and discover the benefits.
The case for asset management: What is asset management?PEMAC Asset Management Association of CanadaVideo and guiding questions for leadersThe video provides senior leaders with an introduction to Asset Management, and the associated web page includes questions intended to enable leaders to engage in a conversation towards improvement within their municipality.
Municipal Leadership Essentials: A Guide to Asset ManagementMunicipalities of Newfoundland and Labrador (MNL)Webinar recordingThis series of six webinars covers the “what” and “how” of asset management, the tools to implement AM, and how AM can support community planning and development.
Understanding the Benefits and Clarifying Roles in Asset ManagementWaterWolf Planning Inc. (WWP)Webinar recordingThis webinar and handout provides an overview of asset management and the importance of understanding the different roles of staff, administrators, and council members in implementing asset management processes.
Principles of Asset ManagementAsset Management OntarioVideoThis video describes the principles of asset management, why they are important, and the need for sound asset information to make decisions.
La gestion des actifs (available in French only)Centre d’expertise et de recherche en infrastructures urbaines (CERIU)VideoThis video explains the importance of asset management and the first steps that municipalities can take to get started.
Why invest in asset management?FCMVideoThis video explains how asset management can address many of the challenges faced by municipalities relating to service delivery through infrastructure.  
The Big Picture: The Asset Management JourneyInstitute of Asset Management (IAM)VideoThe Big Picture is a visual tool for starting conversations about asset management within your organisation as well as with customers, suppliers and wider stakeholders.
Practical advice for common AM challengesFCM's Municipal Asset Management ProgramWebinar recordingThis webinar provides lessons and advice from municipalities on getting started in asset management, creating a team, using software, hiring a consultant, and taking an asset inventory.
The Building Blocks of Asset Management - A how-to guide for reaching Level 1 of FCM's Asset Management Readiness ScaleFCM's Municipal Asset Management ProgramGuide and webinar recordingThe guide and webinar helps communities at early stages of asset management to take the first steps to reach Level 1 on the Asset Management Readiness Scale.

 

Online courses

Title

Author

Type

Description

*NEW* Asset Management 101
 
Canadian Network of Asset Managers (CNAM) Online courseThis online asset management awareness course helps municipal staff and elected officials in Canada learn how to explain the challenges and understand the benefits of asset management so they can sustainably deliver services to their customers. Registration and fee required.
*NEW* Developing an Asset Management policy and roadmapAtlantic Infrastructure Management (AIM) NetworkOnline courseThe online course enables participants to develop a working policy and to set a strategic roadmap to expand and monitor an asset management program. Registration and fee required.
*Updated* The Basics of Asset Management for Elected Officials (with a new climate change chapter)Nova Scotia Federation of Municipalities (NSFM)Online course

This paid course is designed to provide elected officials with a clear understanding of asset management and how to use it to inform decision making and improve service delivery.

Registration and fee required

The Learning Path to Asset Management ReadinessAsset Management Saskatchewan (AMSK)Online course

This paid online course provides an overview of AM concepts, such as levels of service, lifecycle costing and risk, to help small municipalities get started and advance in asset management.

Registration and fee required

Pourquoi se préoccuper de la gestion de ses actifs municipaux?  (Module 1) et

Les étapes du cycle de gestion des actifs municipaux (Module 2) (available in French only)

Fédération québécoise des municipalités (FQM), Centre d’expertise et de recherche en infrastructures urbaines (CERIU)Online course

This free course includes a module about the principles and prerequisites of asset management, and a second module that explains the six steps in the asset management cycle.

Registration required (free)

 

Note: Different jurisdictions can have specific requirements for asset management plans, policies and strategies. For example, Ontario’s regulation O. Reg 588/17 lays out specific requirements for Ontario municipalities. It is always a good idea to check with your province, territory, municipal association, or local community of practice to see if there are specific requirements or approaches in your jurisdiction.

* “New” or “Updated” resource listings are as of October 2024.

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This resource was developed by the Municipal Asset Management Program(MAMP)

MAMP was designed to help Canadian municipalities strengthen their infrastructure investment decisions based on reliable data and sound asset management practices. This eight-year, $110-million program was funded by the Government of Canada and delivered by the Federation of Canadian Municipalities. It was implemented in partnership with municipal, provincial and territorial associations and other key stakeholders.

It takes a consistent approach to planning and decision-making to properly manage municipal infrastructure assets. This guide will show you how to develop an asset management policy, strategy and governance framework for your Canadian municipality.
 
Learn how to develop asset management practices that are aligned with your municipality's strategic goals. You'll also learn: 

  • What an asset management system is and how its key components work together
  • How to develop the four pillars of your asset management system: a policy, strategy, framework and governance structure
  • Ways to communicate your approach to build support for asset management in all departments
  • Real-world examples from Canadian municipalities of all sizes that have developed asset management systems
  • How to integrate sustainability goals into your asset management practices  

This guide is designed for municipal staff and elected officials in Canadian cities and communities of all sizes.

Read the guide.

This free publication was created through FCM's Green Municipal Fund, funded by the Government of Canada.

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government-of-canada-logo

This resource was developed by the Municipal Asset Management Program(MAMP)

MAMP was designed to help Canadian municipalities strengthen their infrastructure investment decisions based on reliable data and sound asset management practices. This eight-year, $110-million program was funded by the Government of Canada and delivered by the Federation of Canadian Municipalities. It was implemented in partnership with municipal, provincial and territorial associations and other key stakeholders.

When local governments combine asset management practices with climate change considerations, they are better able to address both their infrastructure needs and sustainability goals. 

Read this guide to learn why you should build sustainable practices into in your asset management approach, and how you can get started.  

In this guide, you will discover:

  • How a municipality's climate change goals and infrastructure planning objectives are related
  • How asset management can help your municipality solve infrastructure challenges and take action on climate change
  • Specific ways you can weave sustainable practices into all stages of infrastructure planning for assets such as roads, buildings and sanitation systems.

This guidebook is designed for municipal staff or elected officials in medium and large municipalities who are responsible for green projects or who are interested in municipal sustainable development.

Read the guide.

This free publication was created through FCM's Green Municipal Fund, funded by the Government of Canada.

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government-of-canada-logo

This resource was developed by the Municipal Asset Management Program(MAMP)

MAMP was designed to help Canadian municipalities strengthen their infrastructure investment decisions based on reliable data and sound asset management practices. This eight-year, $110-million program was funded by the Government of Canada and delivered by the Federation of Canadian Municipalities. It was implemented in partnership with municipal, provincial and territorial associations and other key stakeholders.

This webinar series focuses on topics that were featured at FCM's 2018 Sustainable Communities Conference, which was held in Ottawa, ON, from February 6 to 8, 2018.

Is your municipality looking for sustainable solutions to waste management, to neighbourhood infrastructure retrofit or to asset management strategies? 

Our free webinar series will help you address these challenges and find innovative solutions that will significantly benefit your residents, the environment and your community. This includes:

  • Discovering creative solutions for communities of all sizes that you can apply to make your municipality more sustainable
  • Finding inspiration for your next initiative from managing your waste, to retrofitting car-dependent communities, to advancing your sustainability initiatives through effective asset management 

Retrofitting car-dependent communities

Is your community investigating ways to upgrade or update your ageing infrastructure? Are you looking to bring new life to car-dependent areas, including building walk and bike paths? This webinar explores how you can adapt your existing infrastructure to enable alternative and active modes of transportation, as well as the benefits to adapting this approach. Learn what type of sustainable transportation methods best fit your municipality's needs.

Speaker:

  • John Henderson, RPP, Housing Programs Administrator, Housing and Social Services Department, City of Kingston, ON
  • Sonya Meek, Senior Manager, Sustainable Neighbourhoods, Toronto Region Conservation Authority

Presentations

Rideau Heights Regeneration — John Henderson
 

Read the transcript

Integrated Infrastructure Renewal - Lessons from SNAP — Sonya Meek 
 

Read the transcript

Asset management for sustainability experts

Managing your municipality's assets using an integrated approach can help you take efficient action on climate change and reduce its impacts on your municipality. In this free webinar, learn about asset management and approaches being currently used by Canadian municipalities. Find out how you can take on the effects of climate change with sound asset management practices, and how this can help your community better prepare for the future. 

Speakers:

  • Angela Danyluk, Sustainability Specialist, Planning, Urban Design & Sustainability, City of Vancouver, BC
  • Karina Richters, Supervisor, Environmental Sustainability and Climate Change, City of Windsor, ON
  • Kim Fowler, M.Sc., MCIP, RPP, Principal, Sustainability Makes Cents Consulting

Presentations

Managing change: integrating sustainability & asset management — Angela Danyluk

Read the transcript

Embedding Climate Change (& Environmental Sustainability) in AM — Karina Richters

Read the transcript

Sustainability & Asset Management — Kim Fowler

Read the transcript

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Towns and cities across Canada face a constant struggle to maintain aging infrastructure, such as stormwater systems, roads, buildings and other municipal assets, while also building new services and systems to meet community needs. Add to that the pressure to adapt to climate change, and the need to manage development in an environmentally responsible manner. It’s clear that municipal councils have a lot on their plate. Is your municipality facing challenges like these?

Through strengthening your asset management practices, your municipality can:

  • Improve municipal planning by developing an approach that considers the long-term needs of your community
  • Identify choices, communicate benefits and better inform council decisions on what infrastructure projects deliver the most value
  • Make better use of your capital budget, the Federal Government’s Community-Building Fund and other infrastructure grants
  • Better navigate staff resourcing and succession planning

Watch this video to learn how asset management approaches can help your municipality address specific infrastructure needs while also preparing for climate change.

Read the transcript.

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government-of-canada-logo

This resource was developed by the Municipal Asset Management Program(MAMP)

MAMP was designed to help Canadian municipalities strengthen their infrastructure investment decisions based on reliable data and sound asset management practices. This eight-year, $110-million program was funded by the Government of Canada and delivered by the Federation of Canadian Municipalities. It was implemented in partnership with municipal, provincial and territorial associations and other key stakeholders.

Watch this webinar for an overview of the process of redeveloping a brownfield site in your community, from the environmental assessment to remediation of the site. This session focuses primarily on the process for Quebec communities, but many of the concepts are relevant to municipalities across Canada.

You will learn:

  • How to determine whether or not a site is contaminated
  • How environmental assessment works
  • What factors influence the chosen remediation approach
  • What types of experts you should consult, and the role consultants play in the redevelopment process
  • How brownfield redevelopment promotes environmental, economic and social health for communities

Moderator

  • Stéphanie Bohdanow, Advisor, Knowledge Services, Federation of Canadian Municipalities

Speakers

  • Guillaume Couillard, M.Sc., P. Geo., GMF Advisor, Federation of Canadian Municipalities
  • Laurent Pilon, M. Sc., Coordinator, Sectors - Soil and Groundwater, Air and Climate Change, Réseau Environnement

Read the transcript. (Available in original language)

Note:

This webinar is delivered in French only.

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Solar City

Population: Project duration: Total project value:
400,000 March 2013–February 2015 $8.3 million


Transcript

Homeowners in Halifax Regional Municipality (HRM), NS, can take advantage of municipal financing through the Solar City program to install solar-powered water heating systems, lower their energy bills, and reduce water consumption. The municipality arranged over 300 system installations in the program's first 14 months — more than the rest of Canada that year — and aims to finance 700 systems within the first two years. Designed to be simple and create economies of scale, Solar City improves purchasing power and reliability, and offers quality assurance to citizens. The program includes education, free water conservation retrofits, an optional performance tracking system, and the first city-level solar "energy potential" map in Canada — an online resource that calculates annual solar energy potential for individual homes based on data collected through Light Detection and Ranging (LiDAR), a remote sensing technology.

Solar City's pioneering funding mechanism puts a new spin on Local Improvement Charge financing by offering Property Assessed Clean Energy (PACE) loans to individual homeowners to pay for equipment and installation. The loans are tied to the property and are paid back over time, while homeowners benefit right away from the energy savings. HRM is the first Canadian municipality to employ the PACE user-pay model to create a budget-neutral program that covers administrative and financing costs.

This initiative received support through FCM's Green Municipal Fund (GMF 12028).

Results

Environmental Economic Social
  • 10,500 tonne reduction in GHG emissions over the 25-year lifespan of 300 systems

  • 14 million litres of water saved annually in 1,265 homes

  • Fewer sulphur, NOX and mercury emissions from heating oil or coal-sourced electricity

  • $14.4 million in energy savings over 25 years ($20,600 per home)

  • $1.69 million in water savings over 25 years (700 homes)

  • Four local businesses involved and more than 40 jobs created

  • Strong community engagement, with over 3,000 interested homeowners

  • Over 900 attended 10 open houses and a Solar Fiesta information night

  • More than 1,200 households educated on water conservation

Challenges

  • The project took two and a half years to launch, during which time there were municipal elections and senior management changes. Delays resulted in challenges with procurement and administration.  
  • There was no blueprint for the program's most innovative aspects, including its unique financing mechanism.
  • When setting up contracts and managing legal risks, the municipality had to balance taxpayer and community interests (economic and environmental) with homeowner concerns, while keeping the paperwork simple and easy to understand.

Lessons learned

  • Keep the program as simple as possible for homeowners and use a comprehensive approach that accounts for quality control, achieves economies of scale, and encourages high participation rates.
  • Engage the public, municipal council and provincial departments early to create a shared program vision.
  • Develop and implement the program within 18 months to capitalize on momentum and prevent barriers that may arise with an extended timeline.

Resources

Partners and Collaborators

Project Contact

Julian Boyle
Manager Strategic Energy Policy and Initiatives
City of Halifax, NS
T. 902-476-8075

Want to explore all GMF-funded projects? Check out the Projects Database for a complete overview of funded projects and get inspired by municipalities of all sizes, across Canada.

Visit the projects database

Residential energy programs overcome barriers to financing retrofits

The City of Toronto's Home Energy Loan Program (HELP) and High-Rise Retrofit Improvement Support Program (Hi-RIS) have won a 2016 FCM Sustainable Communities Award for successfully stimulating energy and water retrofits in privately owned residential buildings. To date the programs have achieved energy savings of 25 per cent and 28 per cent respectively through long-term, low-interest loans to finance energy and water efficiency retrofits.

Read the case study below to learn more about the program results, as well as the challenges and lessons learned that can help your community in planning a similar program. 

Residential high-rise tower, Toronto, ON, 2016 Sustainable Communities Award winner

About the project

Municipal population Project duration Total project value
1.8 million January 2014–December 2016 $20 million capital allocation ($10 million per program)
No cost to municipal taxpayers

Buildings account for about half of Toronto's overall greenhouse gas emissions. To increase energy efficiency in privately owned residential buildings, Toronto is taking advantage of recent changes to Ontario's Local Improvement Charge (LIC) regulations, allowing municipalities to use LICs as loans to finance energy retrofits on private property.

The first programs of their kind in Ontario, the HELP and Hi-RIS programs are innovative financing tools that support energy and water efficiency retrofits on private residential properties. The city leverages its borrowing power to offer low-interest, long-term loans that cover the upfront costs of improvements. Owners repay the city over time through installments on their property tax bill. Loans are attached to the property rather than the owner, so that if a property is sold, the loan transfers to the new owner, along with the energy savings.

HELP is geared toward single-family homeowners, while Hi-RIS operates as part of the city's Tower Renewal Program and focuses on older apartment buildings. Collaboration with Toronto Hydro and Enbridge Gas ensures linkages with existing conservation incentives.

Transcript

"The programs run through a Local Improvement Charge that allows you to borrow against the future savings and then have it paid back connected to the property rather to the individual, which is key to the programs' success."
— Councillor Mike Layton

Home Energy Loan Program program sign on lawn reading “This home is more energy efficient with HELP from the City of Toronto,” Toronto, ON

Woman who received a Home Energy Loan Program loan standing on the front lawn of her home Toronto, ON


Project Highlights


Results

Environmental Economic Social
  • Anticipated average energy use reduction of 25 per cent for HELP and 28 per cent for Hi-RIS buildings
  • Estimated annual GHG reductions of 4,900 tonnes of eCO2 per year for all projects combined (3 tonnes per HELP participant and 340 tonnes per Hi-RIS project)
  • Estimated annual electricity savings of 4.8 million kWh and natural gas savings of 2.37 million m3
  • Lower energy bills for property owners
  • Average payback of 10 years with an estimated 12 per cent rate of return for owners on funds borrowed
  • Revenue-neutral, with programs' operating costs covered by funders and user fees
  • Improved quality and durability of city housing stock
  • More equitable access to financing for lower-income homeowners
  • Improved home comfort and quality of life for residents
  • Owners restricted from passing project costs on to tenants

Challenges

  • The city needed to work closely with financial institutions to develop a mortgage lender consent process for this new type of financing tool.
  • Due to longer timelines required for many improvement projects at multi-residential buildings, there is a potential that some property owners may alter the improvements that they implement or fail to complete part of the project after the Property Owner Agreement is executed. Program guidelines are designed to accommodate factors such as changes to improvements, and a protocol has been developed to maintain regular communication with property owners before and after the Property Owner Agreement is signed.
  • For multi-residential building property owners with larger portfolios, owners may choose not to participate if the interest rate offered by the city is not competitive enough compared to market rates for conventional loans.
  • Education is required to help people understand this new financing model. As the first municipality in Ontario to use this model, the city cannot point to other examples to demonstrate how it works.

Lessons learned

  • Clearly identify the target market to position the program successfully and encourage uptake.
  • Promote the broad range of co-benefits to reach audiences with different interests. For example, some may be most interested in reducing energy bills or improving home comfort, while others could be more concerned with environmental stewardship.
  • Leverage the communication networks of utilities, local distribution companies, retrofit contractors, energy advisors, equipment manufacturers, community groups, industry associations and realtors, to promote the program widely.
  • Engage all relevant city departments in setting up the program, to coordinate and streamline its administration and ensure that the program meets all regulatory requirements.
  • Set up a one-window approach to customer service.
Partners and collaborators Project planning documents

More information

Marco Iacampo, Supervisor, Environment and Energy Division
City of Toronto, Ontario
T. 416-392-6063

Aderonke Akande, Project Manager, Tower and Neighbourhood Revitalization
City of Toronto, Ontario
T. 416-397-5257

Want to explore all GMF-funded projects? Check out the Projects Database for a complete overview of funded projects and get inspired by municipalities of all sizes, across Canada.

Visit the projects database

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